Accessibility Information

Guests with reduced mobility can get to the arena via Olympic Boulevard or the Rod Laver Arena and Hisense/Melbourne Arena tram stops. You can see where these are located on the map of the precinct

There’s also a designated drop off zone directly in front of Melbourne Arena on Olympic Boulevard. 

There are ramps throughout the site and all turnstiles have an accessible entry option for those who may need it.  

FM Transmitters work across the seating bowl of Melbourne Arena and can be collected from the information desk each day. Patrons need to provide their own headphones.

PARKING  

Please note: from Friday 3 January - Sunday 2 February Accessible Parking needs to be booked through the Australian Open accessibility booking line on 1300 308 999, or email accessibletickets@ticketmaster.com.au. Parking is limited so get in touch in advance to avoid disappointment.

Accessible parking is booked through Ticketek on their Accessible Seating Hotline: (03) 9286 1208. We’d recommend booking parking in advance to avoid disappointment. 

DROP OFF AREAS 

There’s a designated drop off zone directly in front of Melbourne Arena on Olympic Boulevard - check out our precinct map to see exactly where this is. 

Another option is being dropped off in the Northern carpark via entrance A (Batman Avenue). Just to let you know, all visitors have 20 minutes to drop off guests to the arena, after which time you may be charged. 

LIFTS 

Lifts 1, 2, 3 and 4 go to every level of the arena. Braille buttons are available on lifts. Arena internal lifts have customer service team members in them to welcome and assist patrons.

ACCESSIBLE TICKETS/SEATING 

Wheelchair bays and accessible seating must be pre-booked through the Melbourne Park Accessible Seating service:

  • Reach them by phone on 03 9286 1208; 
  • Submit a request to be contacted online by clicking this link. The Melbourne Park Accessible Seating team will contact you to finalise the transaction. 

If there’s still availability, you can also get your tickets on the day from the accessible ticket window at Rod Laver Arena Forecourt Box Office.  

If you have booked standard seating, but have an accessibility requirement, please let us know as soon as possible by calling the Melbourne Park Accessible Seating service. If you arrive at an event with an accessibility requirement which was not accounted for at time of booking, our team will do what they can to re-locate you to an appropriate area, however this may not always be possible.

ACCESSIBLE SEATING 

There are plenty of wheelchair accessible seating bays. These bays have wheelchair space and a spare seat next to them for a friend or relative. 

ACCESSIBLE TOILETS 

There are several accessible toilets (larger, wider cubicle with a door opening outwards) available throughout the Arena. These are located on all levels at all four corners of the venue. You can find these on the arena map

There’s also a Changing Places toilet in Melbourne Arena, beside the Information Desk. To use this, collect a key from the Information Desk.